Privacy Policy
This notice explains how Mould Remediation London handles information connected with this website and property enquiries. It also explains how to contact us about your information. A service provider introduced for a job may handle information separately under its own privacy notice.
Last updated: 7 October 2026.
Who to contact
Mould Remediation London is the trading name used for this website and enquiry service. Contact office@mouldremediationlondon.co.uk or call 020 4600 5416. The published correspondence address is Wharf Road, Islington, London, N1 7EU. Please identify a message as a privacy enquiry so it can be directed appropriately.
Where your enquiry is introduced to another service provider, ask which organisation will receive it and who is responsible for the proposed work. The provider named in its quotation is responsible for explaining its own use of information. You can contact us about information held for the website or introduction without assuming that we hold every record made by that provider.
Information connected with an enquiry
If you telephone or email, the information you provide may include your name, contact details, property address, affected rooms, photographs, access arrangements and the history of the concern. We use relevant details to respond and discuss the requested service. Please provide only what is needed to explain the property issue.
Avoid sending medical records, identity documents or unrelated personal information. Photographs can unintentionally show people, documents or possessions; check them before sharing. If you are contacting us for an occupant or another owner, explain your role and make sure you are entitled to share their details.
A landlord, occupant or property manager may provide information about a property enquiry rather than the person concerned contacting us directly. In that situation, the information should remain relevant to the enquiry. You can ask what details we hold and where they came from.
Why information is used
The purpose is to answer enquiries, discuss an appropriate service, coordinate requested contact and keep a record needed to handle the enquiry. Where details are necessary for steps you request before an agreement, or to perform an agreement with you, the relevant basis is contract. Handling business contact enquiries, protecting communications and resolving complaints may rely on legitimate interests: providing a responsive enquiry service and maintaining reliable records, balanced against your rights.
A legal obligation may require particular records to be retained or disclosed. Where a separate activity relies on consent, you can withdraw that consent by contacting us; withdrawal does not affect use that was lawful beforehand. Details supplied for a property enquiry should not be treated as automatic permission for unrelated promotional contact.
Sharing and service introductions
If a provider introduction is proposed, the relevant details and recipient should be explained as part of arranging it. Information passed on should be limited to what the provider needs for the enquiry or requested visit. Ask us if you are uncertain whether your details have been passed to a provider.
Services supporting website operation or email communications may process information needed for those functions. Information may also need to be shared where the law requires it or to handle a relevant complaint or claim. It should not be distributed indiscriminately to unrelated businesses.
Contact us for information about the recipient of a particular enquiry and any processing outside the UK. Where an overseas transfer requires legal safeguards, those protections must be established before that transfer. This notice does not claim that every supplier or provider operates from the same location.
Website requests and cookies
When a browser requests a web page, technical information such as an IP address, browser details and the requested page is available to the website systems. Such information may be needed to deliver pages and protect website operation. For a property enquiry, use the published telephone number or email address.
If you use an administration login, WordPress may use cookies needed for that login and session. This is separate from making a property enquiry by telephone or email. Browser settings let you manage cookies. Any future optional tracking needs an appropriate explanation and choice before it is used.
How long records are kept
Records should be kept only as long as there is a relevant purpose. The period depends on whether an enquiry remains open, whether work was arranged, any continuing complaint or dispute and applicable record-keeping duties. An enquiry that does not proceed may need a different period from a record needed to address completed work or a claim.
Information no longer needed should be deleted or made anonymous as appropriate. Contact us if you need to understand why a particular record is still required.
Your rights and objections
Depending on the circumstances, you can request access to your information, correction, deletion, restricted use or a transferable copy. Some rights depend on the reason the information is used and are subject to legal limits. We may need enough information to confirm your identity and locate the relevant record.
You can object to use based on legitimate interests and explain your circumstances. You can also object to direct marketing. Contact the email address above to make a request or withdraw consent where consent applies. A provider may need to answer separately for information it holds.
Concerns, complaints and updates
Please contact us if you believe information has been handled incorrectly so the concern can be considered. You can also complain to the Information Commissioner’s Office through the ICO complaint service. Your right to contact the ICO is not removed by raising the issue with us.
This notice should be reviewed when the enquiry process or website changes. The date above identifies this version. For information about the website and proposed service arrangements, read our Terms and Conditions.